A non refundable deposit of £50 per person is required on all of our holiday tours. The balance is then payable 6 weeks prior to departure. Any clients wishing to make interim payments towards their holiday may do so any time after the deposit has been paid; there is no charge for this service.
Due to health and safety considerations, our drivers/handling staff cannot lift luggage weighing more than 18kg. Passengers bringing heavier luggage (or those with one suitcase for two people) must be prepared to load/unload their own bags.
Elderly or disabled passengers who are accompanied by a companion are welcome to take 'folding wheelchairs' on all of our tours. Those wishing to take electric wheelchairs MUST advise us when booking and they may not be carried if a tour is heavily booked and space is at a premium. Our drivers are unable to assist with the loading/unloading of these chairs.
Travel Wright are an appointed representative of ITC Compliance Ltd which permits us to sell travel insurance. Whilst we do not make travel insurance compulsory for our U.K tours, it is essential for holidaying overseas. Please ensure you read your travel policy carefully as we cannot be held responsible if you travel without being adequately insured.
Bookings may be made in person at our Main Office (see Opening Times), by post or over the telephone with a credit/debit card. We also have agents in Newark town centre and Grantham should you wish to book there (in person only). Please see Booking Agents for their locations.
We appreciate illness and unforeseen circumstances can necessitate passengers having to cancel. In these cases, whilst we cannot offer a cash refund, a credit note will be issued as follows:
7 days or more notice .......90% refund
0 - 6 days notice .......50% refund
Please note - no credit note will be issued when no prior notification has been given.
Whilst every effort is made to seat passengers together at theatres/shows, this is not always possible due to the allocations received by our ticket agents.